Thank you for shopping with Zaya Create. We strive to provide quality DIY crafting products and ensure customer satisfaction. Please read our Refunds and Return Policy carefully before making a purchase.

Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be returned in its original packaging
• Proof of purchase or order confirmation must be provided
• Items damaged due to misuse, mishandling, or normal wear are not eligible for return

Non-Returnable Items

The following items cannot be returned:

• Opened or used crafting materials
• Customized or personalized products
• Clearance or final sale items
• Digital products or downloadable content, if applicable

Return Request Process

To initiate a return, please contact us within 7 days of delivery at:

Email: [email protected]

Please include:

• Your full name
• Order number
• Reason for return
• Photos of the item if it arrived damaged or incorrect

Our support team will review your request and respond within 2–5 business days.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

After verification, we may offer:

• A replacement item
• A refund
• Store credit, depending on the situation

Refund Policy

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds are processed within 7–10 business days
• Refunds may be issued through a mutually agreed method since we only offer Cash on Delivery (COD) payments

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped
• The item arrived damaged or defective

We recommend using a trackable shipping service for returned products.

Order Cancellation

Orders may be canceled within 12 hours of placement by contacting us at [email protected].

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

Worldwide Service

Zaya Create operates worldwide. Return shipping times and refund processing may vary depending on your location and shipping provider.

Contact Us

If you have any questions regarding this Refunds and Return Policy, please contact us:

Email: [email protected]