Thank you for shopping with Zaya Create. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

All orders are processed after confirmation of purchase. Orders are typically reviewed and prepared within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

Worldwide Shipping

Zaya Create operates worldwide and ships to customers across multiple countries and regions.

Shipping availability may vary depending on the destination and courier service coverage.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) as our payment method.

Customers are requested to ensure that the provided shipping information and contact details are accurate to avoid delivery issues.

Shipping Charges

Shipping fees, if applicable, are calculated based on:

• Delivery location
• Package size and weight
• Courier service availability

Any shipping charges will be displayed during the checkout process or communicated before order confirmation.

Order Tracking

When available, customers may receive shipping or tracking updates through email or phone communication after the order has been dispatched.

Delayed Deliveries

While we strive to ensure timely deliveries, delays may occasionally occur due to:

• High order volumes
• Weather conditions
• Customs procedures
• Courier service disruptions
• Incorrect shipping information provided by the customer

Zaya Create is not responsible for delays caused by third-party shipping providers or circumstances beyond our control.

Failed Delivery Attempts

If a delivery attempt fails due to incorrect address details, unavailability of the customer, or refusal to accept the order, the shipment may be canceled or returned.

Additional shipping charges may apply for reshipment requests.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of the expected delivery date at [email protected].

We will investigate the issue with the shipping provider and work toward a suitable resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Zaya Create is not liable for delivery issues resulting from incomplete or incorrect addresses provided by the customer.

Contact Us

For any shipping-related questions or assistance, please contact us:

Email: [email protected]